The problem
Dispatch ran on spreadsheets and a WhatsApp group. Every quote for a replacement started with a six-figure estimate.
What we shipped
- Two-week scoping sprint that cut phase one to what dispatchers actually touch daily
- Next.js and Postgres dispatch board with driver assignment
- Weekly demos on staging; launch with a written runbook
Result
Phase one live in nine weeks. Phase two scoped from real usage, not a wishlist.